Technical Support

Technical Support

 

ZBOTEK is dedicated to providing quality solar generators, portable power stations, home battery backups, and other reliable solutions for your various needs. Our mission is to help individuals and families fully equip themselves with home energy independence and enjoy outdoor activities with no worries in mind.

Our solutions come with in-depth expertise, skills, and knowledge crafted into innovative, long-lasting, reliable, and affordable devices.

ZBOTEK has a professional technical support team that is always ready to serve you.

 

Product Troubleshooting

Though we do not fully encourage self-repairing or troubleshooting the device on your own, some may need it to regulate the device’s function or avoid further damage. On occasions where troubleshooting is necessary, we advise you to contact us firsthand so our engineers and technical team can guide you.

If our technical team cannot promptly respond, please follow the steps in the user manual. Each device has a manual where you can also find the troubleshooting guide.

If, after troubleshooting, the problem still exists, please wait patiently for our response and keep the device at its is to avoid severe technical issues.

 

Shipping Policy

The product’s shipping fee varies from your location. Upon placing an order, please allow us up to 2-3 business days to process, fulfill and ship your order. The logistics may also vary as some of our logistics partners may not be available in your country.

Upon placing and shipping your order, you will receive an email confirmation showing the details, such as tracking information, total price, logistics partner, and estimated delivery.

Note: Delivery may take a shorter or longer time than expected as we do not control logistics movement.

Regarding shipping fees, we follow the logistics partners’ rate; we may give vouchers and discounts depending on your order quantity.

 

User Manual

Each device comes with a small booklet called the user manual. Inside the manual, you will find the product description, warranty, function and setting guides, troubleshooting, parts, and other product parameters. Please contact us immediately if your product still needs a user manual.

 

Warranty

Our products come with a wide range of warranty services that can last five to ten years, depending on the product type. Our warranty package includes full technical support, product replacement, refund, etc.

For more precise warranty policies, please visit this page: (Please insert Product Warranty Link)

 

Return/ Exchange

ZBOTEK allows the return and replacement of products under a few guidelines. We also have a 30-day money-back guarantee where you can return the product, provided it is unopened, unused, and in the best condition. Read our policies here; (Please insert Product Warranty Link)

 

Contact Us

If your questions and concerns are left unanswered, please reach us immediately through our following channels.

 

Email:

FB Page:

Youtube:

Telephone Number:

WhatsApp:

 

ZBOTEK will respond to your inquiries as soon as we receive them. We are more than happy to serve you!

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